Rubbish Collection Bloomsbury Privacy Policy

This Privacy Policy explains how Rubbish Collection Bloomsbury collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Collection Bloomsbury customers and service users located in the Bloomsbury area, including individuals, households, landlords, businesses, and other organisations that engage or enquire about our rubbish collection and related services.

We are committed to complying with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights.

Who We Are

Rubbish Collection Bloomsbury is a rubbish and waste collection service provider operating in the Bloomsbury area. For the purposes of data protection law, we act as the data controller in relation to personal data we collect and use about our customers and prospective customers.

If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation.

Personal Data We Collect

We collect and process different categories of personal data to provide and manage our rubbish collection services. The information we may collect includes:

Identification and contact details: name, title, billing address, service address, email address, telephone number, and, where relevant, business or organisation name and role.

Service and contract information: details of the services you request or receive from us, collection schedules, access instructions, type and volume of waste, property type, and related notes necessary to deliver and manage the service.

Communication records: information you provide when you contact us by phone, email, contact form, or post, including enquiries, complaints, feedback, and any responses we send to you.

Billing and payment data: payment method details, partial payment card information where necessary for processing, payment status, invoices, credit notes, and transaction history. We do not store full card details where this is handled by a secure payment processor.

Technical and usage information: basic technical data about how you interact with our website or online tools, such as IP address, browser type, and pages visited. This is collected using standard web technologies to maintain and improve our services.

Optional and marketing information: your preferences about receiving marketing communications from us, and any information you provide when opting in or updating those preferences.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quote, place an order, enter into a service agreement, contact us with an enquiry, or update your details. We may also collect information when you browse our website or interact with our online content.

In some cases, we may receive your details from third parties who are authorised to share your information, such as letting agents, property managers, or business partners who have arranged rubbish collection on your behalf. When we obtain data from third parties, we take reasonable steps to ensure that they have a lawful basis to share your information with us.

Lawful Bases for Processing

We only process your personal data where we have a valid lawful basis to do so under the GDPR. Depending on the context, we may rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract for rubbish collection or related services with you. This includes processing necessary to set up your account, schedule and deliver collections, issue invoices, and manage payments.

Legal obligation: We may process your personal data to comply with legal and regulatory requirements, including tax and accounting obligations, record-keeping requirements, and compliance with waste management and environmental regulations.

Legitimate interests: We may process personal data on the basis of our legitimate interests where these are not overridden by your rights and freedoms. This includes activities such as responding to enquiries, improving our services, managing and protecting our business, handling disputes, and maintaining appropriate security and fraud prevention measures.

Consent: In certain situations, we rely on your consent, for example, where you agree to receive marketing communications that are not based on our existing customer relationship. You may withdraw your consent at any time using the contact details provided in this policy or by following any unsubscribe instructions included in our communications.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide rubbish collection and associated services, including setting up and managing your account, arranging collection dates and times, and responding to service-related queries.

To manage billing and payments, including issuing invoices, processing payments, and maintaining financial records.

To communicate with you, including confirming bookings, notifying you of changes to services, responding to your messages, and handling complaints or disputes.

To manage our business operations, including internal administration, service quality monitoring, staff training, and planning for future service provision in the Bloomsbury area.

To comply with our legal and regulatory obligations, including record-keeping, tax, and waste management requirements.

To protect our rights, property, and safety, and that of our customers, staff, and the public, including preventing and detecting misuse of our services or fraudulent activity.

To send marketing communications where permitted, including information about new or related services that may be relevant to you. You can opt out of marketing at any time.

Data Processors and Sharing of Personal Data

We may share your personal data with selected third parties who act as data processors on our behalf. These processors are engaged to help us deliver and manage our services and are only permitted to process your personal data in accordance with our instructions and applicable data protection laws.

Categories of data processors may include:

Payment service providers who process card and electronic payments securely on our behalf.

IT and hosting providers who supply and maintain our business systems, email, and data storage solutions.

Customer service and administrative support providers who help us manage bookings, communications, and queries.

Professional advisers such as accountants, auditors, and legal advisers where necessary for our legitimate business and compliance needs.

We may also share personal data where required by law, regulation, or court order, or with law enforcement or regulatory authorities where necessary to prevent or investigate suspected criminal activity or breaches of law.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored or accessed in another country, we take steps to ensure that your personal data is protected to a level essentially equivalent to that provided under the GDPR. This may include relying on adequacy regulations or implementing appropriate safeguards such as standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements.

In general, we keep customer account and service records for the duration of your relationship with us and for a period afterwards where required or justified, for example to handle queries or disputes, demonstrate compliance, and meet tax and accounting obligations. Financial records are usually kept for at least the minimum period required by law.

Where personal data is no longer required for the purposes for which it was collected, we will delete or anonymise it in a secure manner.

Your Data Protection Rights

Under the GDPR, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Bloomsbury customers and service users in the Bloomsbury area, subject to certain limitations and exceptions defined by law. Your rights include:

Right of access: You have the right to obtain confirmation of whether we process your personal data and to request a copy of that data.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we limit the way we use your personal data in certain situations, such as while we are investigating a concern about accuracy or our use of the data.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object at any time to the use of your personal data for direct marketing.

Rights in relation to automated decision-making: You have rights in relation to decisions based solely on automated processing, including profiling, where such decisions have legal or similarly significant effects on you. Rubbish Collection Bloomsbury does not typically carry out this type of processing in the course of providing rubbish collection services.

To exercise any of your rights, please contact us using the details set out in your service documentation or on our website. We may need to verify your identity before responding to your request and we will respond within the time limits set by data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, and regular review of our security practices. While no system can be completely secure, we work to ensure a level of security that is appropriate to the risks associated with our processing activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

Your continued use of Rubbish Collection Bloomsbury services in the Bloomsbury area following any update to this Privacy Policy will be taken as your acknowledgment of the changes, to the extent permitted by applicable law.